Hira Print Solutions Pvt. Ltd. Privacy Policy

Last Updated: June 21, 2025

This Privacy Policy describes how Hira Print Solutions Pvt. Ltd. (“Hira Print,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hiraprintonline.com/ (the “Site”).

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Service to you.

a. Personal Information You Provide to Us: When you create an account, place an order, or interact with our Site, you may provide us with personal information, including but not limited to:

  • Contact Information: Name, email address, mailing address, phone number.
  • Account Information: Username, password, purchase history.
  • Payment Information: Billing address, and limited payment method details necessary for transaction processing (e.g., payment confirmation from Razorpay – we do not store full credit/debit card numbers on our servers).
  • Communication Content: Information you provide when contacting our customer support or interacting via WhatsApp.
  • Design/Uploads: Files or designs you upload for custom printing services.

b. Information Collected Automatically (Cookies and Usage Data): When you access and use the Site, we may automatically collect certain information about your device, including:

  • Device Information: IP address, browser type, operating system, unique device identifiers.
  • Usage Information: Pages viewed, products viewed, time spent on pages, referral sources, search queries, and other interactions with the Site.
  • Cookies: Small data files stored on your device that help us improve your experience, analyze site usage, and serve relevant advertisements.

c. Information from Third Parties: We may receive information about you from third-party services, such as:

  • Payment Processors: When you make a purchase via Razorpay, they process your payment and may provide us with transaction details (excluding full payment card numbers).
  • Analytics Providers: (If you use Google Analytics or similar, it would be mentioned here, e.g., “Services like Google Analytics provide us with aggregated data about user behavior.”)
  • Social Media Platforms: (If you use social media login or sharing features).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Service:
    • Processing your orders and transactions.
    • Managing your account and providing customer support.
    • Delivering products and services you request.
    • Sending order confirmations, shipping notifications, and transactional emails.
    • Facilitating the design upload process via WhatsApp or other specified methods.
  • To Improve and Personalize Your Experience:
    • Understanding how users interact with our Site to enhance functionality and design.
    • Customizing content and product recommendations.
    • Analyzing trends and usage patterns.
  • For Marketing and Advertising:
    • Sending you promotional emails, newsletters, and special offers (where you have opted-in or as permitted by law).
    • Displaying targeted advertisements on our Site and third-party platforms.
    • Measuring the effectiveness of our marketing campaigns.
  • For Security and Fraud Prevention:
    • Detecting and preventing fraudulent transactions and unauthorized access.
    • Protecting the security and integrity of our Site and systems.
  • To Comply with Legal Obligations:
    • Meeting legal, regulatory, and compliance requirements in India.
    • Responding to legal requests and enforcing our terms and policies.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing via Razorpay, shipping/delivery partners, order fulfillment, data analysis, marketing, customer service).
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of the assets.
  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency in India).
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytical, or marketing purposes.

4. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information:

  • Access and Correction: You may have the right to request access to your personal information and to request corrections of any inaccuracies.
  • Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion (Right to be Forgotten): You may have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that even if you opt-out of marketing communications, we may still send you transactional or service-related messages.
  • Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of the Site may not function properly.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hira Print Solutions Pvt. Ltd. Email: hiraprintonline@gmail.com Address: A-313, TTC Industrial Area, Mahape, Navi Mumbai, Maharashtra 400701 Website: https://hiraprintonline.com/